CRM

Having implemented several high impact CRM initiatives across all functional areas and industry verticals, Infosat is at the vanguard ahead of providers in CRM implementation and back-to-back CRM solutions. Besides, our CRM application groups provide CRM consulting services right from the initial stages of developing a CRM strategy through to the remainder of the entire CRM lifecycle.

At Infosat, our strong technology background followed by our cutting-edge CRM strategy based solutions equip you with Customer Relationship Management services for rapid and precise CRM implementation. Combine this with our CRM consulting services and you have an ideal partner in us.

Infosat helps you create strategic differentiation and operational superiority by configuring and implementing a CRM solution aligned with the elements of your competitive strategy. While our CRM strategy and roadmap work in tandem with yours, you will be backed by detailed CRM value assessments; this therefore forms the basis for the implementation of exceptional CRM capability.

Infosat has service offerings tailored to technology and process maturity of your customer interactions. Our CRM consulting arm leverages deep technical and industry knowledge.
Our strategic alliances with best-of-breed application package vendors like Siebel and Oracle combine with our excellence at Global Delivery to give you the best in technology as well as execution. Our CRM Center of Excellence develops ROI toolkits, CRM implementation frameworks, reusable components and solutions that help deliver value to you through accelerated project execution, reduced design and development iterations, and prototyping methodologies that reduce your investment.

Infosat’ CRM strategies and the solutions help you address a variety of CRM implementation issues in areas such as account management, customer retention and campaign management, or call center interactions. Our CRM consulting team will help you devise specialized CRM strategies that reflect positively on your revenue, productivity and customer satisfaction. Our CRM strategies and CRM package solutions orchestrate a pinpoint execution.

CRM Services and Packages

Infosat’ CRM solutions help you continually gather information about prospects and customers, leverage that information to develop customized campaigns, products and services, personalize service to customers, and support the marketing, sales, delivery and service processes with integrated services. You can call our experts in to help you plan, implement or manage a CRM technology investment across areas like lead generation, customer retention, campaign management and account management. The Infosat CRM Practice offers the complete range of value-added services in the CRM space.

• Contact management
  Contact management software stores, tracks and manages contacts, leads of an enterprise.
• Lead management
  Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps  understand and improve conversion rates.

eCRM or Web based CRM

• Self Service CRM
  Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, campaign management.
• Survey Management Software
  Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences.

Customer Service

• Call Center Software
• Help Desk Software

Partner Relationship Management

• Contract Management Software
  Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements.
  Example: Upside Software, Accruent Software, diCarta, I-Many.
• Distribution management  Software